Delivering quality service : balancing customer perceptions and expectations

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Material type: Text

TextLanguage: English Publication details: New York ; The Free Press , 1990Description: xii,226pISBN:

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Holdings
Item type	Current library	Call number	Status	Notes	Barcode
Books	NITTTR Kolkata	658.562 ZEI (Browse shelf(Opens below))	Available	1995-09-28	15919

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