Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A., Parasuraman, A. and Berry, Leonard L.
Delivering quality service : balancing customer perceptions and expectations - New York ; The Free Press , 1990 - xii,226p.
0029357012
Management
Quality Control
Quality Management
658.562 / ZEI
Delivering quality service : balancing customer perceptions and expectations - New York ; The Free Press , 1990 - xii,226p.
0029357012
Management
Quality Control
Quality Management
658.562 / ZEI