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Delivering quality service : balancing customer perceptions and expectations

Zeithaml, Valarie A., Parasuraman, A. and Berry, Leonard L.

Delivering quality service : balancing customer perceptions and expectations - New York ; The Free Press , 1990 - xii,226p.

ISBN: 0029357012

Subjects--Topical Terms:
Management
Quality Control
Quality Management

Dewey Class. No.: 658.562 / ZEI

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