000 00608nam a2200205Ia 4500
005 20250619145159.0
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020 _a0029357012
_c
_29.95
040 _aMAIN
041 _aEnglish
082 _a658.562
_bZEI
100 _aZeithaml, Valarie A., Parasuraman, A. and Berry, Leonard L.
245 0 _aDelivering quality service
_b: balancing customer perceptions and expectations
260 _aNew York
_b; The Free Press
_c, 1990
300 _axii,226p.
650 _aManagement
650 _aQuality Control
650 _aQuality Management
942 _cBK
999 _c123416
_d123416