| 000 | 00608nam a2200205Ia 4500 | ||
|---|---|---|---|
| 005 | 20250619145159.0 | ||
| 008 | 250619s9999||||xx |||||||||||||| ||und|| | ||
| 020 |
_a0029357012 _c _29.95 |
||
| 040 | _aMAIN | ||
| 041 | _aEnglish | ||
| 082 |
_a658.562 _bZEI |
||
| 100 | _aZeithaml, Valarie A., Parasuraman, A. and Berry, Leonard L. | ||
| 245 | 0 |
_aDelivering quality service _b: balancing customer perceptions and expectations |
|
| 260 |
_aNew York _b; The Free Press _c, 1990 |
||
| 300 | _axii,226p. | ||
| 650 | _aManagement | ||
| 650 | _aQuality Control | ||
| 650 | _aQuality Management | ||
| 942 | _cBK | ||
| 999 |
_c123416 _d123416 |
||