Carnegie, Dale <br/><br/>
The 5 essential people skills  how to assert yourself, listen to others, and resolve conflicts 

 - London  Simon & Schuster  2009 
 - 240p. 
<br/><br/><label>ISBN: </label>9781471115240  350 
<br/><br/><label>Dewey Class. No.: </label>650.13  / CAR