TY  - BOOK
AU  - Mohanty, R.P. and Lakhe, R.R.
TI  - TQM in the service sector
SN  - 9788172249533
U1  - 658.562 
PY  - 2002///
CY  - Ahmedabad
PB  - Jaico publishing house
KW  - Management
KW  - Quality Management - Tqm
ER  -