Mohanty, R.P. and Lakhe, R.R. <br/><br/>
TQM in the service sector 

 - Ahmedabad  Jaico publishing house  2002 
 - 598p. 
<br/><br/><label>ISBN: </label>9788172249533  395 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Quality Management - Tqm
<br/><br/><label>Dewey Class. No.: </label>658.562  / MOH