TY  - BOOK
AU  - Langley, Gerald J. and others
TI  - The improvement guide: a practical approach to enhancing organizational performance
SN  - 0787902578
U1  - 658.45 
PY  - 1996///
CY  - San Francisco
PB  - Jossey Bass Publishers
KW  - Management
KW  - Management communication
ER  -