TY  - BOOK
AU  - Hodgetts, Richard M.
TI  - Implementing tqm in small & medium sized organization: a step by step guide
SN  - 0814402909
U1  - 658.562 
PY  - 1995///
CY  - Tokyo
PB  - American management association
KW  - Management
KW  - Quality management
ER  -