TY  - BOOK
AU  - Field, S W and Swift, K G
TI  - Effecting a quality change: an engineering approach
SN  - 0340676515
U1  - 658.562 
PY  - 1996///
CY  - London
PB  - Arnold
KW  - Management
KW  - Quality control
KW  - Quality management
ER  -