Ho, Samuel K. <br/><br/>
TQM  : an integrated approach 

 - New Delhi  ; Crest Publishing House  , 2002 
 - 292p. 
<br/><br/><label>ISBN: </label>8124202664  295 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Total Quality Management
<br/><br/><label>Dewey Class. No.: </label>658.562  / HO