Balachandran, S. <br/><br/>
Customer-driven services management 

 - New Delhi  ; Response Books  , 1999 
 - 333p. 
<br/><br/><label>ISBN: </label>8170368413  225 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer-Driven Services Management<br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / BAL