Vavra, Terry G. <br/><br/>
Improving your measurement of customer satisfaction 

 - New Delhi  ; Wheel Publishing  , 1997 
 - xviii,490p. 
<br/><br/><label>ISBN: </label>8175441305  425 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / VAV