Ross, Joel E. <br/><br/>
Total quality management  : text, cases and reading 

 - 2nd ed. 
 - New Delhi  ; Vanity Book International  , 1995 
 - xi,465p. 
<br/><br/><label>ISBN: </label>8175140127  795 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Quality Management
<br/><br/><label>Dewey Class. No.: </label>658.562  / ROS