TY  - BOOK
AU  - Hagan, Jack
TI  - Management of quality: : strategies to improve quality and the bottom line
SN  - 0195642813
U1  - 658.562 
PY  - 1997///
CY  - Delhi
PB  - ; Oxford University Press
KW  - Management
KW  - Quality Management
KW  - Total Quality Management
ER  -