Kessler, Sheila <br/><br/>
Measuring and managing customer satisfaction 

 - New Delhi  ; Wheeler Publishing  , 1998 
 - xii,228p. 
<br/><br/><label>ISBN: </label>8175441291  350 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Satisfaction<br/>Management<br/>Marketing Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / KES