TY  - BOOK
AU  - Goetsch, David L. and Davis, Stanley B.
TI  - Introduction to total Quality: : Quality Management for production, processing and services
SN  - 0132325217
U1  - 658.562 
PY  - 1994///
CY  - New Jersey
PB  - ; Prentice Hall
KW  - Management
KW  - Quality Management
ER  -