TY  - BOOK
AU  - Hodgetts, Richard M.
TI  - Implementing tqm in small and medium sized organization: : a step by step guide
SN  - 0814402909
U1  - 658.562 
PY  - 1995///
CY  - Tokyo
PB  - ; American Management Association
KW  - Management
KW  - Quality Management
ER  -