TY  - BOOK
AU  - Bank, John
TI  - The essence of total quality management
SN  - 8120309030
U1  - 658.562 
PY  - 1996///
CY  - New Delhi
PB  - ; Prentice-Hall Of India
KW  - Management
KW  - Quality Control
KW  - Quality Management
ER  -