Langley, Gerald J. and others <br/><br/>
The improvement guide  : a practical approach to enhancing organizational performance 

 - San Francisco  ; Jossey Bass Publishers  , 1996 
 - xxix,370p. 
<br/><br/><label>ISBN: </label>0787902578   
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Management Communication
<br/><br/><label>Dewey Class. No.: </label>658.45  / LAN