Blanding, Warren <br/><br/>
Customer service operations 

 - USA  ; American Management Association  , 1991 
 - 422p. 
<br/><br/><label>ISBN: </label>0814450040   
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.818  / BLA