TY  - BOOK
AU  - Crosby, Philip B.
TI  - Let's talk quality
SN  - 0071007075
U1  - 658.562 
PY  - 1989///
CY  - Singapore
PB  - ; Mcgraw-Hill Publishing
KW  - Management
KW  - Quality Control
KW  - Quality Management
ER  -