Delivering quality service balancing customer perceptions and expectations

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Material type: Text

TextLanguage: English Publication details: New york The Free Press 1990Description: xii,226pISBN:

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Holdings
Item type	Current library	Call number	Status	Barcode
Books	NITTTR Kolkata	658.562 ZEI (Browse shelf(Opens below))	Available	15919

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Previous	658.562 WIL Managing with total quality management theory and practice	658.562 WIL Managing with total quality management Theory and practics	658.562 WOO Total quality in information systems and technology	658.562 ZEI Delivering quality service balancing customer perceptions and expectations	658.575 BAK Instructional product research	658.575 BUR product development and the enviroment	658.58 RAO Motivation and leadership	Next

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