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Customer-driven services management
Material type:
TextLanguage: English Publication details: New Delhi ; Response Books , 1999Description: 333pISBN: - 8170368413
- 658.812 BAL
| Item type | Current library | Call number | Status | Notes | Barcode | |
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NITTTR Kolkata | 658.812 BAL (Browse shelf(Opens below)) | Available | 2001-04-26 | 19266 |
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| 658.81 JOH Sales management : concepts, practices, and cases | 658.81 SHE Shut up and sell! : tested techniques for closing the sale | 658.81 WAC How sales managers get things done | 658.812 BAL Customer-driven services management | 658.812 FRA Customer care | 658.812 KES Measuring and managing customer satisfaction | 658.812 VAV Improving your measurement of customer satisfaction |
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