Improving your measurement of customer satisfaction
Vavra, Terry G.
Improving your measurement of customer satisfaction - New Delhi ; Wheel Publishing , 1997 - xviii,490p.
8175441305 425
Management
658.812 / VAV
Improving your measurement of customer satisfaction - New Delhi ; Wheel Publishing , 1997 - xviii,490p.
8175441305 425
Management
658.812 / VAV