Measuring and managing customer satisfaction
Kessler, Sheila
Measuring and managing customer satisfaction - New Delhi ; Wheeler Publishing , 1998 - xii,228p.
8175441291 350
Customer Satisfaction
Management
Marketing Management
658.812 / KES
Measuring and managing customer satisfaction - New Delhi ; Wheeler Publishing , 1998 - xii,228p.
8175441291 350
Customer Satisfaction
Management
Marketing Management
658.812 / KES